Frequently asked questions - List

1. Order - step by step:

choose the product you want to buy and click on it
use our configurator to visualize material that suits best to your interior - optional (https://redefo.shop/products/city2-m8r2)
underneath the price, choose the selected number of Material Variants from the drop-down menu
define Quantity
choose button Add to cart, and continue shopping
choose button Buy it now, and proceed to payment
use the Express checkout option and proceed to payment, or fill out Contact information, and Shipping address
click Continue to Shipping button
check out if contact and shipping information is correct, if so click Continue to payment. If not, click Return to information
choose Payment method; credit card or PayPal
define the Billing address
if all information are correct, click Pay now button, and pay according to the selected option.

2. How to use the configurator tool ( https://redefo.shop/products/city2-m8r2)?

click button 1 on the furniture to see the material
use a drop-down menu under the furniture to change materials
click button 2 on the furniture to see the variants
click and hold down the left mouse button to rotate the furniture
use icons in the upper right corner to take an action: display QR Code for augmented reality, switch on/off the dimensions, switch on/off the annotations

3. How to create a client account?

click on a login icon in the upper right corner
click Create account under the Sign in button
fill out the short form
confirm your account using Activate your account button - in the email sent by Redefo.

4. Shipping and payment.

We deliver only on a territory of the European Economic Area.
There are 3 ways of delivery: by a courier company, by the shipping company which cooperates with Redefo, and by a pickup in person in Redefo main office.
Delivery by the shipping company which cooperates with Redefo is free.
Delivery takes from 6 to 8 weeks.
There are 3 ways of payment: by transfer to Redefo bank account, by credit card, or by PayPal.
Payment is considered as done when the full amount is on the bank account Redefo. When you pay by card/PayPal, payment is considered as done when authorization of the transaction is positive.
You can make payment in every currency listed on the drop-down menu in the upper right corner of the website.
In case of a refund, the whole amount goes back to the same account from which it was made. Additional costs like currency conversion costs as a result of the change of currency rate will be covered by the client.

5. Materials and variants options.

Finishing materials available to choose from are shown under the configurator.
Within selected variants of bookcases, you can apply fronts on every available shelf.

6. Montage information.

Montage information is available on the site of a product under the product picture from the button Technical details (https://www.redefo.eu/productcardcity4m8r1).

7. Complaints and returns.

Seller takes responsibility for defects of the product detected during 2 years from the delivery.
Complain can be sent in writing to Redefo Sp. z. o.o., ul. Cechowa 51, 30-614 Kraków; or by email on: service@redefo.eu.

8. Our furniture.

Redefo furniture is made from the best quality materials which will stand up to the time-lapse. They are made with excellent workmanship and attention to detail. Modular projects give a range of possibilities to adjust our products to different interiors. Our furniture is a combination of design and functional comfort that creates unique aesthetics in residential spaces as well as office and commercial spaces in line with the latest trends.

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